Terms & Conditions

General terms and conditions

Order

Individual purchase contracts are concluded on the basis of the buyer’s orders. The order is usually made through e-commerce (xadosa.co.za).

If necessary, it is also possible to order by e-mail – sales@xadosa.co.za , or by phone at (+27) 0128049244 or (+27) 0128040264

The condition is the registration of the buyer – via the xadosa.co.za. website or in person.

Minimum data required for order execution:

Buyer’s name

Business name (if you are ordering for a business entity or organisation)

E. mail address

Tel. contact

Address of the closest Postnet nearest to the buyers work or residence

Order confirmation

After receiving the order, we verify it, usually by phone. 

By verifying and making sure of the authenticity of the order, if necessary, we also consult with the customer on technical details and availability, possible alternatives for the implementation of his project. Order verification may also be performed by an SMS message after our request.

Order cancellation / return of goods

Cancellation of the order by the buyer

The seller accepts the cancellation – cancellation of the order until the dispatch of the order. In the event of cancellation of a confirmed order, the seller reserves the right to claim damages caused by this action of the buyer. The seller shall exercise the right to compensation, in particular in the case of the purchase of goods ´´for an order ´´ which had to be procured at the customer’s request or in the event that demonstrable costs have already been incurred in connection with securing the goods.

Cancellation of the order by the seller

The seller reserves the right to cancel the order or part thereof in the following cases:

  • The order could not be confirmed in a binding manner (if the buyer incorrectly states the telephone number, does not accept calls, is unavailable, does not reply to e-mails, etc.)
  • The goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the buyer has already paid for the purchase, this amount will be transferred back to his account.

Procedure for returning goods:

  • Notify this to the seller by phone or email. It is necessary to attach the number of the tax invoice, the date of purchase of the goods and the number of the bank account kept in the Buyers name for the refund of payment.
  • Transport the goods at the Buyer’s expense for the return to the seller unused, undamaged, in the original undamaged packaging, including the original proof of purchase. Refunds will be made via EFT.

Delivery and collection of goods

The seller undertakes to deliver the goods in the manner chosen by the buyer and as soon as possible. The buyer is informed about the status of the order with an SMS and via email.

The buyer undertakes to collect the ordered goods at a Postnet with a pre-agreed address, and pay the purchase price in a pre-agreed manner.

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